Contact Our Support Specialists
Need help? Our support team is available to assist with questions, account-related issues, verification, technical concerns or general feedback. Contact us by email, phone or live chat for quick, practical help - from deposits and withdrawals to bonus and promo queries. Our UK-based agents manage routine enquiries and will escalate complex cases to specialists so that account, payment or security matters are resolved promptly and professionally. We also provide guidance on responsible gambling tools and setting deposit limits.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat 24/7) |
| General enquiries | [email protected] (billing and account enquiries, response time 24 hours) |
| Affiliate enquiries | [email protected] (partner programme, manager replies within 48 hours) |
| Phone | +44 20 7946 2315 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7 - email replies Mon-Fri 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed enquiries, account-related issues or any situation that requires explanations or documents. When contacting us, please use a clear subject line and include up-to-date contact details and account information to avoid delays. This helps our support team review your case quickly and request any further documents if needed.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests such as account or payment questions are often resolved in the same day. More complex cases, including KYC checks and dispute investigations, may take longer depending on the issue and third-party responses. We’ll keep you updated at each stage.
Feedback
We’d love your feedback, suggestions or ideas for improving the site. Please tell us what works, what doesn’t and any features you’d like to see added. All submissions are reviewed carefully by our team and help shape updates to the site, offers and customer experience. Use the feedback form or contact our support team to share your thoughts.